Privacy Policy
This policy explains what information we collect when you contact us for a tour or visa enquiry, why we collect it, and how we look after it.
Elijah Tours and Travels (Private Limited) · Iqbal Town, Lahore, Pakistan
Information we collect
When you submit an enquiry form or start a WhatsApp chat, we collect the details you choose to give us: your name, phone or WhatsApp number, email address, destination of interest, travel dates, number of travellers, budget range, and any notes you add.
If you proceed to book, we additionally collect the documents required for that booking — for example passport details for a visa application or hotel reservation.
We also record basic technical information about how you reached our website, such as the referring website or campaign link, so we understand which of our channels people find useful.
How we use your information
To prepare and send you a quotation, and to follow up about it.
To arrange the services you book — hotels, transport, guides, activities and visa applications — which means sharing the necessary details with the relevant supplier, hotel, transport operator or immigration authority.
To keep records required for our business and for any applicable legal or tax obligation.
We do not sell your personal information, and we do not share it with anyone who is not part of delivering the service you asked for.
How long we keep it
Enquiry records are kept while they are commercially useful for follow-up. Booking records are kept for as long as required for accounting and dispute-resolution purposes.
Your choices
You can ask us to correct or delete your details at any time by messaging us on WhatsApp or writing to us at the office address below.
You can ask us to stop contacting you about a quotation at any time and we will stop.
Contact
Questions? Message us on WhatsApp at +92 317 9610447 or visit our office at Iqbal Town, Lahore, Pakistan.